Order Policies / Terms of Service

Before submitting an order for a custom pet portrait, please read below:

•  If you have any questions, PLEASE CONTACT ME before ordering!
• Upon placing your order, I will email you with confirmation and a Paypal invoice requesting 50% deposit on your order.
• Once a deposit has been made, please allow 1-3 weeks for production and delivery. Please contact me to rush your order!
• No cancellations or refunds once the deposit has been made. 
• I will send 2-3 progress photos via email or text during the painting process. Please note these are not completed images and will vary from the final image. I will kindly consider any comments you may have and answer any questions before completion.
• I will email you a photo when the portrait is complete. Your portrait's final payment is due upon the time of completion. 
• Once final payment has been made, including $12 Priority Shipping, your portrait will be shipped.
• Items are shipped via USPS Priority Mail, tracked and insured. Delivery time is 2-4 business days within the US.
• Please contact me for international orders or special requests, I'd be happy to accommodate you.