Order Policies / Terms of Service

Before submitting an order for a custom pet portrait, please read below:

•  If you have any questions, PLEASE CONTACT ME before ordering!
• Upon placing your order, Puppy Mugs will email you with confirmation and a Paypal invoice requesting 50% deposit on your order.
• Once a deposit has been made, please allow 1-3 weeks for production and delivery. Please contact us to rush your order!
• No cancellations or refunds once the deposit has been made. 
• We will send 2-3 progress photos via email or text during the painting process. Please note these are not completed images and will vary from the final image. We will kindly consider any comments you may have and answer any questions before completion.
• We will email you a photo when the portrait is complete. Your portrait's final payment is due upon the time of completion. 
• Once final payment has been made, including $12 Priority Shipping, your portrait will be shipped.
• Items are shipped via USPS Priority Mail, tracked and insured. Delivery times are estimated at 2-4 business days within the US.
• Please contact us for international orders or special requests, we'd be happy to accommodate you.